Front Desk Personnel (Receptionist)

About this opportunity

Front Desk Receptionist Industry: Law Firm Location: Accra Employment Type: Full-Time Job Summary A client is seeking for a professional, friendly, and well-organised Front Desk Receptionist to serve as the first point of contact for clients, visitors, and other stakeholders of the law firm. The successful candidate will manage the reception area, handle calls and enquiries, schedule appointments, assist with administrative duties, and ensure clients receive a professional and welcoming experience. Key Responsibilities • Welcome and receive clients, visitors, and other guests in a professional and courteous manner. • Answer, screen, and direct incoming telephone calls and enquiries to the appropriate lawyers or departments. • Schedule and manage appointments, meetings, and consultations for lawyers and staff. • Maintain an organised reception area and ensure a professional image of the firm is always maintained. • Receive, record, sort, and distribute incoming mail, legal documents, correspondence, and deliveries. • Assist clients with basic enquiries and direct them to the appropriate lawyer or staff member. • Maintain accurate records of visitors, appointments, calls, and correspondence. • Handle confidential client information with a high level of discretion and professionalism. • Assist with preparing, printing, scanning, photocopying, filing, and organising documents. • Support lawyers and administrative staff with general office and administrative tasks when required. • Monitor office supplies and notify management when items need to be replenished. • Coordinate with couriers, service providers, and other external parties when necessary. • Ensure clients and visitors follow the firm's reception and security procedures. • Take messages accurately and ensure they are communicated promptly to the relevant staff. • Maintain a professional telephone, email, and front-office communication standard. • Perform other administrative duties as assigned by management. Qualifications • Minimum of HND, or Bachelor's Degree in Business Administration, Secretarial Studies, Office Administration, Communication, or a related field. • Previous experience in reception, customer service, administration, or a similar role is preferred. • Experience working in a law firm or professional services environment will be an advantage. • Good knowledge of Microsoft Office applications, including Word, Excel, and Outlook. • Excellent written and verbal communication skills. • Strong organisational and time-management abilities. • Ability to handle confidential information appropriately. Key Skills & Competencies • Excellent customer service skills • Professional appearance and attitude • Strong communication and interpersonal skills • Good telephone etiquette • Organisation and attention to detail • Time management • Computer literacy • Ability to multitask • Problem-solving skills • Confidentiality and discretion • Ability to work under pressure • Teamwork and collaboration • Professionalism and reliability Preferred Experience • 1–3 years of experience in reception, front-office administration, customer service, or a similar position. • Experience within a law firm, consultancy, corporate office, or other professional environment is an added advantage.

Responsibilities

• Execute front desk personnel (receptionist) duties and responsibilities

Requirements

• Relevant experience in the field
• Strong communication skills

Skills

• Communication
• Problem Solving
• Teamwork