Customer Service Supervisor
Akita Group is recruiting for this full time opportunity in Accra.
- Employer
- Akita Group
- Location
- Accra
- Work arrangement
- onsite
- Employment type
- full time
- Posted
- 29 September 2026
About this opportunity
Customer Service Supervisor Department: Shipping Agency Job Summary The Customer Service Supervisor will lead the customer service team, manage major customer concerns, establish service standards, and ensure high-quality service delivery. Key Responsibilities - Manage and supervise the customer service team. - Handle major or escalated customer complaints. - Establish and maintain customer service standards. - Monitor the quality of customer service delivery. - Identify opportunities to improve customer satisfaction. - Support the team in resolving customer concerns and maintaining positive relationships. Requirements - Good communication skills. - Strong adaptability. - Ability to manage customer concerns professionally. - Proficiency in computer applications. - Proficiency in office software
Responsibilities
- Manage and supervise the customer service team.
- Handle major or escalated customer complaints.
- Establish and maintain customer service standards.
- Monitor the quality of customer service delivery.
- Identify opportunities to improve customer satisfaction.
- Support the team in resolving customer concerns and maintaining positive relationships.
- Good communication skills.
- Strong adaptability.
- Ability to manage customer concerns professionally.
- Proficiency in computer applications.
Requirements
- Manage and supervise the customer service team.
- Handle major or escalated customer complaints.
- Establish and maintain customer service standards.
- Monitor the quality of customer service delivery.
- Identify opportunities to improve customer satisfaction.
- Support the team in resolving customer concerns and maintaining positive relationships.
- Good communication skills.
- Strong adaptability.
- Ability to manage customer concerns professionally.
- Proficiency in computer applications.
Skills
- Communication
- Problem Solving
- Teamwork