Customer Service Representative

About this opportunity

Job Description – Customer Service Representative Role *Job Title: Customer Service Representative Role *Employment Type: Full Time *Work Days: Monday – Thursday *Work Hours: 9:00 AM – 5:00 PM *Location: Weija, Accra *Work Arrangement: In-person 4 days a week. *Reports To: Business Owner / Manager Position Summary We are looking for a confident, customer-focused, and sales-driven Customer Service Representative to support customer engagement, order processing, sales follow-up, and day-to-day sales administration. The successful candidate will be responsible for responding to customer enquiries across social media and messaging platforms, helping customers select suitable products, accurately processing orders, maintaining sales records, following up on leads, and supporting online selling activities such as TikTok Live. The role requires excellent communication, strong attention to detail, honesty, and the ability to provide outstanding customer service while meeting sales expectations. Key Responsibilities * Respond promptly and professionally to customer enquiries on WhatsApp, Instagram, TikTok, Facebook, and other relevant platforms. * Assist customers in selecting suitable products based on their needs. * Re-confirm product details with the owner before recommending any product where there is uncertainty. * Receive, confirm, and process customer orders accurately. * Always confirm product prices before communicating them to customers. * Record all completed sales accurately in the sales book. * Reconcile daily sales records with the owner at the end of each working day. * Maintain accurate records of customer conversations, orders, and sales. * Follow up with interested customers and encourage them to complete their purchases. * Attend to customer concerns professionally and report complaints to the owner promptly. * Participate in **TikTok Live selling sessions** on in-person workdays. * Promote products actively and support sales conversion through good product presentation and communication. * Sort and organize new product arrivals. * Record new stock received into the appropriate inventory records. * Conduct weekly stock counts and update records of available items. * Report stock shortages, discrepancies, or damaged products to the owner. * Maintain confidentiality and accuracy in all customer and sales information. * Perform other sales-related duties assigned by the owner. Requirements * SHS, Diploma, HND, or equivalent qualification. * Previous experience in sales, retail, customer service, social media selling, or a related role is an advantage. * Strong written and verbal communication skills. * Confident using WhatsApp, Instagram, TikTok, Facebook, and other social media platforms. * Comfortable appearing on camera and selling products through TikTok Live. * Good customer service and interpersonal skills. * Good numerical ability and basic record-keeping skills. * Strong attention to detail when processing orders, recording sales, and handling stock. * Honest, reliable, punctual, and responsible. * Ability to work independently and follow instructions. * Ability to follow up consistently with prospective customers. * Basic computer or smartphone literacy. Key Skills * Customer Service * Sales & Upselling * Social Media Selling * Order Processing * Customer Follow-Up * TikTok Live Selling * Sales Record Keeping * Stock Taking * Inventory Management * Communication * Product Knowledge * Attention to Detail * Problem Solving * Time Management Preferred Candidate The ideal candidate should be confident, presentable, persuasive, organized, and comfortable communicating with customers both online and in person. Experience selling through social media, particularly WhatsApp, Instagram, and TikTok, will be a strong advantage.

Responsibilities

• Respond promptly and professionally to customer enquiries on WhatsApp, Instagram, TikTok, Facebook, and other relevant platforms.
• Assist customers in selecting suitable products based on their needs.
• Re-confirm product details with the owner before recommending any product where there is uncertainty.
• Receive, confirm, and process customer orders accurately.
• Always confirm product prices before communicating them to customers.
• Record all completed sales accurately in the sales book.
• Reconcile daily sales records with the owner at the end of each working day.
• Maintain accurate records of customer conversations, orders, and sales.
• Follow up with interested customers and encourage them to complete their purchases.
• Attend to customer concerns professionally and report complaints to the owner promptly.

Requirements

• Respond promptly and professionally to customer enquiries on WhatsApp, Instagram, TikTok, Facebook, and other relevant platforms.
• Assist customers in selecting suitable products based on their needs.
• Re-confirm product details with the owner before recommending any product where there is uncertainty.
• Receive, confirm, and process customer orders accurately.
• Always confirm product prices before communicating them to customers.
• Record all completed sales accurately in the sales book.
• Reconcile daily sales records with the owner at the end of each working day.
• Maintain accurate records of customer conversations, orders, and sales.
• Follow up with interested customers and encourage them to complete their purchases.
• Attend to customer concerns professionally and report complaints to the owner promptly.

Skills

• Communication
• Problem Solving
• Teamwork