Customer Service

About this opportunity

🔥 About JiuJiu Rental Ghana Ei! If you don’t know JiuJiu Rental yet, then you’re missing out paa. 👀 We’re one of Ghana’s rising stars in flexible installment payments — helping everyday people afford quality products without breaking the bank. From phones to home appliances, we give customers the power to own now and pay over three months, all with just 40% down payment. We’re building trust, convenience, and a smooth buying experience — one customer at a time. At JiuJiu Rental, we believe everyone deserves access to quality, and we’re here to make that happen… responsibly, transparently, and with a smile. 😄 💼 Your Mission (should you choose to accept it) As our Customer Service Representative, you’ll be the voice, heart, and friendly face of JiuJiu Rental. Your job? Make sure every customer who calls, texts, or walks through our doors leaves saying: “Wow, these JiuJiu people really care o!” You’ll guide customers through installment plans, answer questions, resolve issues, and make the whole rental process feel smooth-smooth like fresh gari soakings. 🧠 What You’ll Actually Do ✨ Chat with customers across phone, WhatsApp, email, and social media — always with good vibes ✨ Explain our 40% down-payment and 3-month repayment plan like a pro ✨ Verify customer information before agreements go through — accuracy early, wahala later? No chance! ✨ Solve issues, calm tensions, and make frustrated customers smile again ✨ Record everything in the CRM… because “I forgot” no dey here ✨ Collaborate with the sales team so customers enjoy a stress-free rental journey ✨ Make sure all payments go to the official company account — no side collections, no shortcuts ✨ Share insights and feedback to help the team improve service delivery 🎓 What You Need to Bring to the Table HND or Degree in Business Admin, Marketing, Communications, or related field 2–3 years experience in customer service, retail, or sales support Strong communication skills — talk nice, act nice Solid problem-solving chops — you can calm a whole customer storm Comfortable with Microsoft Office, CRM tools, and social media communication Empathy, patience, and professionalism… always Ability to juggle tasks without dropping the ball 🎁 Perks & Benefits (No be small enjoyment) Competitive salary Performance bonuses — shine and earn Training & career development opportunities Friendly, supportive work environment Paid leave (vacation, sick leave, holidays) Future growth into sales, customer experience, or operations roles

Responsibilities

• Assist customers with inquiries across phone, WhatsApp, email, and social media.
• Explain the 40% down payment and 3-month installment plan clearly and professionally.
• Resolve customer complaints and issues with patience and strong problem-solving skills.
• Verify and update customer details before processing any agreement.
• Maintain accurate customer records using CRM tools and ensure all payments go strictly to the official company account.

Requirements

• Minimum of HND or Degree in Business Administration, Marketing, or a related field.
• 2–3 years of experience in customer service, sales support, or retail.
• Experience in a tech or finance-related company is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Computer literate — Microsoft Office, CRM tools, and social media communication.

Skills

• Excellent communication skills
• Strong interpersonal skills
• Computer proficiency
• Teamwork
• Customer-centric mindset
• Multitasking skills

Benefits

• Competitive salary
• Training & career development opportunities
• Friendly, supportive work environment
• Future growth into sales, customer experience, or operations roles