Credit and Operations Officer

About this opportunity

About the Role We are seeking a detail-oriented and dynamic Credit & Operations Officer to play a central role in our Credit and Operations function. This position is the operational hub of the business. You will manage multiple workflows simultaneously, coordinate with diverse internal and external stakeholders, and ensure seamless, accurate information across the institution, its clients, and vendors. Key Responsibilities •End-to-End Credit Processing: Manage credit applications from inception to disbursement, ensuring smooth, accurate, and timely execution at every stage. •Customer Onboarding & KYC: Handle customer onboarding, KYC verification, and ensure all compliance documentation is complete, accurate and up to date. •Credit Documentation: Create, maintain, and update credit files and the application status register for new and existing facilities. •Analysis & Risk: Perform basic financial and risk analysis, review financial statements. •Systems Management: Accurately capture and update all client, facility, and transaction data on the institution’s financing/loan management system. •Stakeholder Liaison: Follow up directly with customers on applications, running facilities, and overdue payments and interface with vendors and other stakeholders as required. •Administrative Support: Handle assigned administrative tasks to ensure operational efficiency. •Reporting: Prepare periodic reports on portfolio status, collections, and operational metrics for management review. •Compliance: Ensure adherence to internal credit policies, regulatory requirements, and audit standards. Required Qualifications & Experience •Education: Minimum Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. •Experience: 2-5 years’ working experience in Credit, Operations, Collections, or a similar role, with a strong analytical mindset. •Sector Exposure: Experience working for a financial institution, or an audit firm is a strong advantage. •Technical Knowledge: Good knowledge of Credit, Operations, financial analysis, customer service, office administration, and bookkeeping. •Attention to Detail: Strong capacity to pay attention to detail and to identify discrepancies in data. •Financial Acumen: Impeccable understanding of financial statements, ratios, and other financial and risk concepts. •IT Proficiency: Strong proficiency in IT tools, including financial software, MS Office and general computer use. •Language: Fluency in English required; Personal Attributes ●Able to communicate well (both written and oral) ●Excellent work management and organizational skills ●Pleasant and flexible ●Pragmatic and efficient at task given ●Fits to multi task, proactive, open minded, curious, logical mind, rigorous and efficient ●Dynamic, willing to learn and multi-task How to Apply: Interested candidates should submit a detailed CV and a Motivation Letter to: [Please apply through Zuludesk] Subject Line: Credit & Operations Officer - Accra Closing Date: July 30th, [Please apply through Zuludesk] Only shortlisted candidates will be contacted.

Responsibilities

• Execute credit and operations officer duties and responsibilities

Requirements

• Relevant experience in the field
• Strong communication skills

Skills

• Communication
• Problem Solving
• Teamwork