After Sales Manager
Akita Group is recruiting for this full time opportunity in Accra.
- Employer
- Akita Group
- Location
- Accra
- Work arrangement
- onsite
- Employment type
- full time
- Posted
- 29 September 2026
About this opportunity
After-Sales Manager Department: Trading Headcount: 1 Job Summary The After-Sales Manager will oversee the company’s after-sales service function, ensuring that customer concerns are handled efficiently and that high standards of customer satisfaction are maintained. Key Responsibilities - Manage and supervise the after-sales service team. - Handle customer complaints, concerns, and service-related issues. - Ensure high levels of customer satisfaction. - Coordinate repair and maintenance activities. - Establish and maintain accurate customer records. - Collect customer and market feedback. - Monitor service quality and ensure customer issues are resolved appropriately. Requirements - Minimum 5 years of after-sales experience in the automotive industry. - Proficiency in computer applications. - Strong document preparation and processing skills. - Good customer service and issue-resolution abilities.
Responsibilities
- Manage and supervise the after-sales service team.
- Handle customer complaints, concerns, and service-related issues.
- Ensure high levels of customer satisfaction.
- Coordinate repair and maintenance activities.
- Establish and maintain accurate customer records.
- Collect customer and market feedback.
- Monitor service quality and ensure customer issues are resolved appropriately.
- Minimum 5 years of after-sales experience in the automotive industry.
- Proficiency in computer applications.
- Strong document preparation and processing skills.
Requirements
- Manage and supervise the after-sales service team.
- Handle customer complaints, concerns, and service-related issues.
- Ensure high levels of customer satisfaction.
- Coordinate repair and maintenance activities.
- Establish and maintain accurate customer records.
- Collect customer and market feedback.
- Monitor service quality and ensure customer issues are resolved appropriately.
- Minimum 5 years of after-sales experience in the automotive industry.
- Proficiency in computer applications.
- Strong document preparation and processing skills.
Skills
- Communication
- Problem Solving
- Teamwork