Administrative and Social Media Officer

About this opportunity

Job Description – Administrative & Social Media Officer Job Title:** Administrative & Social Media Officer Employment Type:** Full-Time Location:** [Insert Location] Reports To:** Business Owner / Manager Position Summary We are looking for an organized, proactive, and creative **Administrative & Social Media Officer** to support the daily administrative operations of the business while managing its online presence. The successful candidate will handle office coordination, record keeping, customer communication, scheduling, and general administrative duties, while also creating and publishing engaging social media content to improve brand visibility, customer engagement, and sales. Key Responsibilities Administrative Duties * Manage day-to-day administrative activities of the office or business. * Answer phone calls, respond to emails, and attend to customer enquiries professionally. * Maintain proper records of customers, sales, expenses, stock, and other business information where required. * Prepare simple reports, letters, invoices, and other administrative documents. * Schedule appointments, meetings, and business activities. * Maintain organized digital and physical filing systems. * Monitor office supplies and coordinate replenishment when necessary. * Support order processing and customer follow-ups. * Assist with stock records and inventory updates where required. * Liaise with customers, suppliers, service providers, and other stakeholders. * Provide general administrative support to management. * Maintain confidentiality of business and customer information. Social Media Duties * Manage the company’s social media platforms, including **Instagram, Facebook, TikTok, WhatsApp, and other relevant channels**. * Develop and maintain a weekly or monthly content calendar. * Create engaging posts, captions, stories, reels, and promotional content. * Take basic photos and videos of products, services, or business activities for social media. * Edit simple videos and graphics using tools such as **Canva, CapCut, or similar applications**. * Post consistently and ensure content aligns with the brand’s image and objectives. * Respond to comments, direct messages, and social media enquiries. * Promote products, offers, new arrivals, events, and campaigns. * Monitor engagement, reach, enquiries, and other social media performance indicators. * Identify trending content ideas and suggest ways to improve online visibility. * Support online sales by directing interested customers to the appropriate sales or order channels. * Maintain accurate records of social media activities and campaign results. Requirements * Diploma, HND, Bachelor’s degree, or relevant qualification in Business Administration, Marketing, Communications, Management, or a related field. * Previous experience in administration, social media management, customer service, or a similar role is an advantage. * Good knowledge of Microsoft Word, Excel, PowerPoint, and email. * Comfortable using Instagram, Facebook, TikTok, WhatsApp, and other social platforms. * Basic graphic design or video editing skills are an advantage. * Strong written and verbal communication skills. * Good organizational and multitasking abilities. * Strong attention to detail. * Ability to work independently and meet deadlines. * Professional, reliable, and customer-focused. ### Key Skills * Office Administration * Social Media Management * Content Creation * Customer Service * Record Keeping * Microsoft Office * Canva * CapCut * Digital Communication * Scheduling * Reporting * Time Management * Organization * Attention to Detail Preferred Candidate The ideal candidate should be **organized, digitally savvy, creative, and comfortable handling both administrative responsibilities and social media activities and must live in or around UPSA and its environs. Experience in a small business, Building Contsruction industry and machine /Equipment industries other customer-facing environment will be an advantage.

Responsibilities

• Manage day-to-day administrative activities of the office or business.
• Answer phone calls, respond to emails, and attend to customer enquiries professionally.
• Maintain proper records of customers, sales, expenses, stock, and other business information where required.
• Prepare simple reports, letters, invoices, and other administrative documents.
• Schedule appointments, meetings, and business activities.
• Maintain organized digital and physical filing systems.
• Monitor office supplies and coordinate replenishment when necessary.
• Support order processing and customer follow-ups.
• Assist with stock records and inventory updates where required.
• Liaise with customers, suppliers, service providers, and other stakeholders.

Requirements

• Manage day-to-day administrative activities of the office or business.
• Answer phone calls, respond to emails, and attend to customer enquiries professionally.
• Maintain proper records of customers, sales, expenses, stock, and other business information where required.
• Prepare simple reports, letters, invoices, and other administrative documents.
• Schedule appointments, meetings, and business activities.
• Maintain organized digital and physical filing systems.
• Monitor office supplies and coordinate replenishment when necessary.
• Support order processing and customer follow-ups.
• Assist with stock records and inventory updates where required.
• Liaise with customers, suppliers, service providers, and other stakeholders.

Skills

• Git